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Meet the Aegis General Team

Aegis General’s team is comprised of seasoned and talented insurance veterans committed to effectively serving our agency partners and customers.  With diverse backgrounds and deep specialty insurance knowledge, our team is well positioned to expand Agency General’s product and geographic footprint.


Dick Dowd

Senior Vice President of Personal Property


Dick Dowd is the senior vice president of personal property for Aegis General Insurance Agency. He has over 35 years of experience in the property and casualty industry with the last 15 years focused in the specialty personal lines segment. Dick’s role with Aegis General includes the management of current programs, new product development and oversight of Aegis General’s distribution.

Prior to joining Aegis General in 2015, Dowd was senior vice president of sales at American Modern Insurance where he was responsible for similar specialty insurance nationally. Dick was also senior vice president of personal lines for Harleysville Insurance Company where also served as regional vice president. He also worked for General Accident where he held various regional and home office managerial roles.

Dick is a graduate of Hobart College and resides in Cincinnati, Ohio.


Jeremy J. Gluck

Senior Vice President Marketing


Jeremy has over 20 years of Specialty Insurance and Reinsurance/Capacity Syndication experience. To help further expand AGIA’s Specialty market position, Jeremy’s attention is focused on the identification and development of strategic partnerships with both insurance carriers and specialty distribution partners.

Jeremy began his career at E.W. Blanch Company as a Reinsurance trainee. He quickly rose to become Senior Vice President of Business Origination and was integrally involved in several high-profile reinsurance account placements. In 2008, Jeremy transitioned to the Primary Insurance sector as a growth consultant, specializing in the under-served residential property market.

He holds a Bachelor’s degree in Marketing from Western State University of Colorado.

Steve Cutforth

Vice President of Property Products


Steve joined Aegis General Insurance Agency as Vice President of Property Products in July of 2015. He is responsible for the AGIA “core” property product portfolio, and leads our product development and testing teams.

Steve has nearly 30 years of personal lines experience in a number of specialty personal lines leadership roles. Steve has a broad industry perspective- besides designing and implementing new product offerings, he has managed large strategic relationships, led underwriting functions, and managed field sales teams.

Steve came to us from American Modern Insurance Group, where he had top and bottom line responsibility 18 state region that achieved double digit growth and profitability. During his time with American Modern, Steve also developed several very successful national programs and strategic alliance relationships, led expansion state and program expansion efforts, and was the business stakeholder for several large systems initiatives. Previously, Steve was an officer with Infinity Insurance Company and Great American Insurance Group, where he worked nearly twenty years in a variety of product, sales, and underwriting management roles.

Steve is a past United Way Campaign chair for American Modern Insurance, which achieved top 20 donor status in the Cincinnati region.

Steve graduated from Northern Michigan University with a Bachelor’s Degree in Management / Information Systems emphasis. Steve, along with his wife and three children, lives in Cincinnati, OH.

Joseph Harner

Director of Inside Sales


After graduating college in 2003, Joe began his career in the insurance industry as a member of the Aegis marketing staff holding positions in both carrier and MGA capacities. Since joining the Aegis Group, his role has expanded from Territory Manager to Regional Director, eventually leading our Inside Sales Team. While at Aegis, Joe has spent time developing new products, adding new channels of distribution, and coaching new talent as they begin their careers in the insurance industry.

Joe holds insurance licenses in both Property & Casualty (CISR) and Surplus Lines in all 50 states. He holds Bachelor’s degrees in Business Management and in Philosophy from Gettysburg College and currently resides in Central Pennsylvania with his wife and their two beautiful daughters.

Steven Graham

Southern Region Marketing Director


Steve has over six years of experience in the Property and Casualty insurance industry. He was hired as a Regional Marketing Manager for Aegis, responsible for growing revenue with MGA partners in the south and southeastern United States.

Prior to joining the Aegis team, Steve was in the finance industry for 27 years. He spent time with First National Bank of Maryland, The Associates, Citi Group, and Origen Financial. While there, Steve was responsible for retail and inventory growth within the manufactured housing sector in North and South Carolina. He has held various positions on the board of the South Carolina MHI throughout his career. Prior to his career in finance, Steve was a retail marketing manager for Fleetwood Enterprises. He currently resides in Charleston, South Carolina.

Steve studied at University of Maryland, Baltimore County.

Bill Ramsey

Western Region Marketing Director


Bill started his insurance career in 1989 as a marketing representative for Arrowhead General Insurance Agency in San Diego, California and remained at Arrowhead through December 2007. While at Arrowhead, Bill worked within the personal lines marketing division during his entire tenure and assisted in developing independent agency distribution across many of the western states eventually becoming Vice President of Marketing for the Western Region.

In March of 2008, Bill joined Cabrillo General Insurance Agency, which later became Cabrillo Pacific Insurance Services LLC, also in San Diego, California. He performed similar duties to those at Arrowhead as Cabrillo’s Senior Vice President of Sales. Bill remained at Cabrillo through most of 2013 and has now joined Aegis Group to perform similar duties in his area of experience, developing relationships with the independent agencies – the core distribution source for the Aegis Group’s programs in California and select western states.

Lena Battraw Peters, MBA, CIC

Southwest Marketing Director


Lena has over 25 years of experience in the insurance industry. She began her career as an agency owner in the Pacific Northwest, carefully building her book one policy at a time. In addition to running a successful agency; she has spent several years as a district manager on the carrier side, helping to steer agents through the daily demands of agency operations. Lena’s passion for the insurance industry continued as her career shifted focus onto the specialty marketplace, having recently worked for two of Aegis’ competitors. Lena and her husband are active property investors and are members of a local REIA chapter. Their focus lies in single family properties, with a goal of creating more energy efficient housing opportunities with every purchase. Lena is extremely proud of both of her children, who have chosen to attend the University of Arizona…Bear Down Wildcats!

Kendall Dewing

Product Manager


Kendall has over 20 years of Specialty Insurance experience in Product Management and Underwriting.  Kendall joined Aegis in 2016 as Product Manager for Aegis’s personal lines property products.  His focus is on expanding the product lines, systems and market share for the manufactured housing and dwelling fire/homeowners lines of business.

Kendall came to Aegis from Great American Insurance where he was responsible for product management and underwriting audits for the Property and Inland Marine Division.  Prior to Great American Kendall worked at American Modern Insurance Group for over 16 years as a Product Manager and Underwriter where he oversaw the profitable growth in American Modern’s manufactured home, dwelling fire/homeowners and financial institution products.  Kendall is experienced in building relationships within multiple channels of distribution including general agent, independent agent, specialty agent, dealer, manufacturers and lenders.

Kendall holds a Property and Casualty insurance license from the state of Ohio.  He obtained his Bachelors of Science degree in Advertising from the E.W. Scripps School of Journalism at Ohio University.  Kendall resides in Cincinnati with his wife and two children.


Product Manager


Renee has over 17 years of specialty insurance experience in both Product Management and Claims. Renee joined Aegis in 2017 as a Product Manager for personal lines property products. Her focus is on expanding the product appetite, systems, and ultimately the market share for our manufactured housing line of business. Renee came to Aegis from ePremium Insurance where she was Vice President of Operations for the company. Prior to ePremium, Renee worked at American Modern Insurance Group for over 14 years as a Product Manager and Claims Adjuster overseeing profitable growth in American Modern’s manufactured home, renters, and financial institution products. Renee is experienced in building relationships within multiple channels of distribution including general agent, independent agent, specialty agent, dealer, manufacturers, and lenders. Renee holds several insurance designations and her claims adjuster license. She obtained her Bachelors of Business Administration degree in Marketing and Management from the Carl H. Lindner College of Business at the University of Cincinnati.

Renee resides in Cincinnati with her husband and two children.

Pamela Locke

Account Manager


Attracted by a rewarding career in Marketing, Pamela Locke joined Aegis General Insurance Agency in June, 2014. Within two months of her employment at Aegis, Pam successfully obtained her Pennsylvania Property & Casualty license. She has a strong record of outstanding customer service and is determined to make every customer’s experience as pleasant as possible. Her work experience at a local Life & Health Insurance General Agency has given her an enormous depth of customer service experience to draw upon.

Prior to reentering the corporate world, Pam was a stay-at-home mother for nine years, raising two beautiful daughters.

Lou Lerant

Account Manager


Lou grew up in Northern New Jersey, and graduated in 2003 from Misericordia University in Dallas, PA with a Marketing Degree. Lou began his professional career in Banking & Finance with JP Morgan Chase. After 3 years with Chase, he accepted an Underwriting Role with Mercury Insurance Group in Bridgewater, NJ before transferring to Donegal Insurance Group in Marietta, PA. During his four years as a Personal Lines underwriter with Donegal, he obtained his MBA and decided to start his own small business, The Harrisburger, located in Harrisburg, PA. He enjoyed slinging burgers, working as an entrepreneur, and meeting new people; but ultimately decided the insurance life was the best fit for him. He prides himself on his ability to establish and maintain valuable relationships in both his professional and personal life.

Lou looks forward to bringing his underwriting knowledge, relationship skills, and entrepreneurial spirit to the Aegis team. He currently resides in Harrisburg, PA with his wife and two dogs.

Brandon Greiner

Marketing Representative (NY & PA)


Brandon joined Aegis General Insurance Agency in October, 2014. Shortly thereafter, Brandon successfully obtained his Property & Casualty license in Pennsylvania. Prior to joining Aegis, Brandon worked in customer service and later as a Trade Show Coordinator with Woodstream, a Pennsylvania-based manufacturing company.

With his background in customer service and extensive knowledge on conducting successful trade shows, Brandon is a valuable addition to the Aegis Marketing team. Brandon holds a Bachelor’s degree in Marketing from Pennsylvania State University.

Mary Lark

Marketing Representative


Mary grew up in South Central Pennsylvania, and graduated from Penn State University in 2007 with a degree in English. After two years as a stay-at-home mom, she started her insurance career as a Personal Lines Underwriter at Nationwide Insurance in 2010. Mary also worked as a Garage Underwriter for All Risks, Ltd. for three years, and brings valuable knowledge of the insurance industry to her role at Aegis. She believes that communication is the key to success, and prides herself on her ability to build relationships. Mary is excited to bring her underwriting experience and insurance knowledge to her role in the marketing department at Aegis.

She currently resides in Dallastown, PA with her husband and three sons, and enjoys spending time with her family and friends.

Andrew Dowd

Marketing Representative (VA & WV)


Andrew joined the Aegis General Insurance Agency Marketing Team in early 2017, shortly after earning his Property and Casualty producer’s license. Prior to graduating from the University of Cincinnati in Spring ’16, Andrew worked with the AGIA marketing team as an intern. In this role, Andrew connected with agents both over the phone and in person; onboarding, appointing, and activating them with Aegis. Andrew’s passion for networking and relationship building makes him a great asset to the marketing team.

Andrew has previous experience in the insurance industry working as an intern in Customer Operations at American Modern Insurance Group. He managed to balance his workload with his studies all while playing collegiate lacrosse for two years. Andrew currently resides in Charleston, WV.

Michele Nice

Marketing Representative (OH)


Michele joined Aegis General Insurance Agency’s Marketing Team in April 2018 as our Ohio Marketing Representative. Having nearly 20 years of experience, Michele began her career as an auto claims representative and later obtained Property & Casualty and Life & Health licenses. As an agent, Michele has worked in both the independent and captive channels representing American Family and Allstate. Having been on both “sides of the desk”, Michele is aware of the challenges faced in meeting the policyholders needs. She is passionate about educating the consumer allowing them to make the best decision to meet their needs.

Michele, a graduate of the University of Cincinnati, currently resides in Milford, OH, where she has raised two amazing children with their father.

Jennifer Miller

Marketing Coordinator


Jennifer joined the Aegis General team in 2017 as a Marketing Assistant. Having previously worked for a medical device company assisting a regional sales manager, Jennifer brought with her a high standard of customer service and an abundance of marketing experience. These skills have helped her to ensure every customer interaction exceeds expectations. Her passion for creativity along with her organizational prowess have quickly propelled Jennifer’s career into a new role as AGIA’s Marketing Coordinator. Jennifer is a graduate of Elizabethtown College where she earned a Bachelor’s degree in Communications and minored in English Literature. While earning her degree, she held a marketing internship with a professional ice hockey team and played 4 years of collegiate lacrosse. Jennifer resides in Middletown, Pennsylvania with her husband and son.


Jasmine Smith

Marketing Support


Jasmine began her professional career in nursing, where she worked closely with autistic and mentally disabled children for six years. While in nursing, Jasmine earned various awards for her kindness, dedication, and for being an exceptional role model. In 2017, Jasmine shifted careers and joined Aegis General Insurance Agency as a Customer Service Representative. She thrived in the Customer Service and Underwriting departments building relationships with agents and policyholders alike. Her experience there helped prepare her to seamlessly move into the Marketing Department as a Marketing Support Representative in 2018. Jasmine brings a bright smile and plenty of charisma to the job, both of which come through when on the phone.

She currently resides in Harrisburg, PA where she volunteers as a cheerleading coach for the East Youth Panthers and for various Special Olympic activities throughout the school year.

Tyler Crise

Graphic Design/Support


From a young age Tyler has shown great interest and aptitude in the arts. Pursuing his passion, Tyler attended Lock Haven University where he earned a bachelor’s degree in Fine Arts with a concentration in graphic and online design. While attending, Tyler worked as a student employee in the Sloan Fine Arts Center, where his duties consisted of prepping art shows for visiting artists and printing his fellow students’ graphic design projects. During his time as an ‘the Haven’, Tyler enhanced his knowledge of advanced techniques of art and design. Upon graduation in May 2018, Tyler became employed by Aegis part-time, working first in the mailroom and assisting other departments.

Tyler is now a full-time intern in the Marketing Department and is eager to create amazing designs for his team at Aegis General Insurance Agency.

Grow your book of business with Aegis General.

We invite you to learn more about our insurance programs and becoming a producer with Aegis General. We can help you expand your footprint in the market segments we serve. Contact us at (855) 399-0966 or complete the form on the top of this page.