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Meet the Aegis General Team

Aegis General’s team is comprised of seasoned and talented insurance veterans committed to effectively serving our agency partners and customers.  With diverse backgrounds and deep specialty insurance knowledge, our team is well positioned to expand Agency General’s product and geographic footprint.


Jeremy J. Gluck

Senior Vice President


Jeremy has over 20 years of Specialty Insurance and Reinsurance/Capacity Syndication experience. To help further expand AGIA’s Specialty market position, Jeremy’s attention is focused on the identification and development of strategic partnerships with both insurance carriers and specialty distribution partners.

Jeremy began his career at E.W. Blanch Company as a Reinsurance trainee. He quickly rose to become Senior Vice President of Business Origination and was integrally involved in several high-profile reinsurance account placements. In 2008, Jeremy transitioned to the Primary Insurance sector as a growth consultant, specializing in the under-served residential property market.

He holds a Bachelor’s degree in Marketing from Western State University of Colorado.

Steve Cutforth

Vice President of Product Innovation


Steve joined Aegis General Insurance Agency as Vice President of Property Products in July of 2015. He is responsible for the AGIA “core” property product portfolio, and leads our product development and testing teams.

Steve has nearly 30 years of personal lines experience in a number of specialty personal lines leadership roles. Steve has a broad industry perspective- besides designing and implementing new product offerings, he has managed large strategic relationships, led underwriting functions, and managed field sales teams.

Steve came to us from American Modern Insurance Group, where he had top and bottom line responsibility 18 state region that achieved double digit growth and profitability. During his time with American Modern, Steve also developed several very successful national programs and strategic alliance relationships, led expansion state and program expansion efforts, and was the business stakeholder for several large systems initiatives. Previously, Steve was an officer with Infinity Insurance Company and Great American Insurance Group, where he worked nearly twenty years in a variety of product, sales, and underwriting management roles.

Steve is a past United Way Campaign chair for American Modern Insurance, which achieved top 20 donor status in the Cincinnati region.

Steve graduated from Northern Michigan University with a Bachelor’s Degree in Management / Information Systems emphasis. Steve, along with his wife and three children, lives in Cincinnati, OH.

Joseph Harner

Vice President of Marketing


After graduating college in 2003, Joe began his career in the insurance industry as a member of the Aegis marketing staff, holding positions in both carrier and MGA capacities. Joe’s role at Aegis has expanded from managing assigned accounts to managing a sales team. While at Aegis, Joe has spent time designing new products, developing new channels of distribution, and coaching new talent as they begin careers in the insurance industry. Since joining Aegis, Joe has earned both his Property & Casualty (CIC & CISR) and Surplus Lines insurance licenses.

He holds Bachelor’s degrees in Business Management and in Philosophy from Gettysburg College and currently resides in Camp Hill, PA with his wife and two young daughters.

Lena Battraw Peters, MBA, CIC

Vice President of National Accounts


Lena has over 25 years of experience in the insurance industry. She began her career as an agency owner in the Pacific Northwest, carefully building her book one policy at a time. In addition to running a successful agency; she has spent several years as a district manager on the carrier side, helping to steer agents through the daily demands of agency operations. Lena’s passion for the insurance industry continued as her career shifted focus onto the specialty marketplace, having recently worked for two of Aegis’ competitors. Lena and her husband are active property investors and are members of a local REIA chapter. Their focus lies in single family properties, with a goal of creating more energy efficient housing opportunities with every purchase. Lena is extremely proud of both of her children, who have chosen to attend the University of Arizona…Bear Down Wildcats!

Steven Graham

Vice President of Affordable Housing


Steve has over six years of experience in the Property and Casualty insurance industry. He was hired as a Regional Marketing Manager for Aegis, responsible for growing revenue with MGA partners in the south and southeastern United States.

Prior to joining the Aegis team, Steve was in the finance industry for 27 years. He spent time with First National Bank of Maryland, The Associates, Citi Group, and Origen Financial. While there, Steve was responsible for retail and inventory growth within the manufactured housing sector in North and South Carolina. He has held various positions on the board of the South Carolina MHI throughout his career. Prior to his career in finance, Steve was a retail marketing manager for Fleetwood Enterprises. He currently resides in Charleston, South Carolina.

Steve studied at University of Maryland, Baltimore County.

Kendall Dewing

Product Manager


Kendall has over 20 years of Specialty Insurance experience in Product Management and Underwriting.  Kendall joined Aegis in 2016 as Product Manager for Aegis’s personal lines property products.  His focus is on expanding the product lines, systems and market share for the manufactured housing and dwelling fire/homeowners lines of business.

Kendall came to Aegis from Great American Insurance where he was responsible for product management and underwriting audits for the Property and Inland Marine Division.  Prior to Great American Kendall worked at American Modern Insurance Group for over 16 years as a Product Manager and Underwriter where he oversaw the profitable growth in American Modern’s manufactured home, dwelling fire/homeowners and financial institution products.  Kendall is experienced in building relationships within multiple channels of distribution including general agent, independent agent, specialty agent, dealer, manufacturers and lenders.

Kendall holds a Property and Casualty insurance license from the state of Ohio.  He obtained his Bachelors of Science degree in Advertising from the E.W. Scripps School of Journalism at Ohio University.  Kendall resides in Cincinnati with his wife and two children.


Product Manager


Renee has over 17 years of specialty insurance experience in both Product Management and Claims. Renee joined Aegis in 2017 as a Product Manager for personal lines property products. Her focus is on expanding the product appetite, systems, and ultimately the market share for our manufactured housing line of business. Renee came to Aegis from ePremium Insurance where she was Vice President of Operations for the company. Prior to ePremium, Renee worked at American Modern Insurance Group for over 14 years as a Product Manager and Claims Adjuster overseeing profitable growth in American Modern’s manufactured home, renters, and financial institution products. Renee is experienced in building relationships within multiple channels of distribution including general agent, independent agent, specialty agent, dealer, manufacturers, and lenders. Renee holds several insurance designations and her claims adjuster license. She obtained her Bachelors of Business Administration degree in Marketing and Management from the Carl H. Lindner College of Business at the University of Cincinnati.

Renee resides in Cincinnati with her husband and two children.

Bill Ramsey

National Account Manager


Bill started his insurance career in 1989 as a marketing representative for Arrowhead General Insurance Agency in San Diego, California and remained at Arrowhead through December 2007. While at Arrowhead, Bill worked within the personal lines marketing division during his entire tenure and assisted in developing independent agency distribution across many of the western states eventually becoming Vice President of Marketing for the Western Region.

In March of 2008, Bill joined Cabrillo General Insurance Agency, which later became Cabrillo Pacific Insurance Services LLC, also in San Diego, California. He performed similar duties to those at Arrowhead as Cabrillo’s Senior Vice President of Sales. Bill remained at Cabrillo through most of 2013 and has now joined Aegis Group to perform similar duties in his area of experience, developing relationships with the independent agencies – the core distribution source for the Aegis Group’s programs in California and select western states.

Lou Lerant

National Account Manager


Lou grew up in Northern New Jersey, and graduated in 2003 from Misericordia University in Dallas, PA with a Marketing Degree. Lou began his professional career in Banking & Finance with JP Morgan Chase. After 3 years with Chase, he accepted an Underwriting Role with Mercury Insurance Group in Bridgewater, NJ before transferring to Donegal Insurance Group in Marietta, PA. During his four years as a Personal Lines underwriter with Donegal, he obtained his MBA and decided to start his own small business, The Harrisburger, located in Harrisburg, PA. He enjoyed slinging burgers, working as an entrepreneur, and meeting new people; but ultimately decided the insurance life was the best fit for him. He prides himself on his ability to establish and maintain valuable relationships in both his professional and personal life.

Lou looks forward to bringing his underwriting knowledge, relationship skills, and entrepreneurial spirit to the Aegis team. He currently resides in Harrisburg, PA with his wife and two dogs.

Dave Martins, CIC

National Account Manager


Dave has over 20 years of experience in various roles in the insurance business. He started out as a Claims Adjuster at Safeco, handling liability and bodily injury claims. While there, he would later leverage his skills and move into the information technology world, testing underwriting software as a Quality Assurance Analyst. Most recently, and for the past 16 years, Dave has been a successful personal lines Insurance Agent with the largest insurance agency in the Pacific Northwest, AAA Washington. Dave joined Aegis General Insurance Agency as a National Account Manager in September of 2019. He is eager to bring his agent experience to the team, providing his clients with someone who “speaks their language” and has recently walked in their shoes. Dave earned his Bachelor’s degree from the University of Washington and has been a Certified Insurance Counselor (CIC) since 2008.

Dave resides with his wife, daughter & son (both now in high school) in Mill Creek, WA. He is a musician and an avid runner.

Brandon Greiner

District Manager (Northeast)


Brandon joined Aegis General in October, 2014 as our Pennsylvania Marketing Representative. Shortly thereafter, Brandon successfully obtained his Property & Casualty license, was promoted to Senior Marketing Representative, and is now managing our distribution in the Northeast region of the country. Prior to joining Aegis, Brandon worked in customer service and later as a Trade Show Coordinator with Woodstream, a Pennsylvania-based manufacturing company.

With his background in customer service and extensive knowledge on conducting successful trade shows, Brandon is a valuable addition to the Aegis Marketing team. Brandon holds a Bachelor’s degree in Marketing from Pennsylvania State University.

Andrew Dowd

Marketing Representative (VA)


Andrew joined the Aegis General Insurance Agency Marketing Team in early 2017, shortly after earning his Property and Casualty producer’s license. Prior to graduating from the University of Cincinnati in Spring ’16, Andrew worked with the AGIA marketing team as an intern. In this role, Andrew connected with agents both over the phone and in person; onboarding, appointing, and activating them with Aegis. Andrew’s passion for networking and relationship building makes him a great asset to the marketing team.

Andrew has previous experience in the insurance industry working as an intern in Customer Operations at American Modern Insurance Group. He managed to balance his workload with his studies all while playing collegiate lacrosse for two years. Andrew currently resides in Charleston, WV.

Michele Nice

Account Manager


Michele joined Aegis General’s Marketing Team in April 2018 as our Ohio Marketing Representative. In 2020, Michele accepted a new position managing large regional accounts for the team. Having nearly 20 years of experience, Michele began her career as an auto claims representative and later obtained Property & Casualty and Life & Health licenses. As an agent, Michele has worked in both the independent and captive channels representing American Family and Allstate. Having been on both “sides of the desk”, Michele is aware of the challenges faced in meeting the policyholders needs. She is passionate about educating the consumer allowing them to make the best decision to meet their needs.

Michele, a graduate of the University of Cincinnati, currently resides in Milford, OH, where she has raised two amazing children with their father.

Twila Hall

Marketing Representative (MO, KS, IL)


Twila joined Aegis General Insurance Agency in February of 2019. She started her insurance career over 25 years ago as a policy typist with an E&S broker in Springfield, MO. Her career soon grew into a commercial lines underwriter role and she started making agency visits to existing partners. Since 2007, she has traveled a three-state region visiting independent agencies; developing new relationships and strengthening existing relationships. Twila believes in building relationships that are a “win-win” for both parties; providing agents access to the right markets and coverages, while meeting growth and premium goals.

Twila grew up in rural Missouri but currently resides in Springfield; appreciating the unique needs of independent agents in both markets. She is a member of the KIA/1752 Club and a long-standing participant at events sponsored by the MAIA, KAIA, PIA of Kansas, IIAAR, and PIA of Arkansas. Her advocacy on behalf of independent agencies makes her a valuable addition to the Aegis marketing team.

Dan Dessenberger

Marketing Representative (AZ, NM, NV)


Dan joined Aegis General Insurance Agency in August of 2019 as the Marketing Representative for the Southwest Territory. Dan began his career over 25 years ago, underwriting personal line business at Farmers Insurance. Dan then went to work for American Reliable Insurance Company, marketing specialty lines products for 15 years. He helped launched a suite of products in Arizona for King Insurance, a wholesaler based in California. Most recently, Dan was a marketing representative for Western Mutual Insurance, promoting their Homeowners product to mortgage professionals across Arizona. Dan was born and raised in Phoenix, AZ where attended school and currently lives with his wife of 28 years and their teenage daughter. Dan is a licensed P&C agent who knows the southwest market as well as anyone. He is highly respected in the insurance community, making him a valuable addition to our marketing team.


Jacqueline Suycott

Agency Experience Representative


Jacqueline joined Aegis General Insurance Agency in September 2019. Having 10 years in the insurance industry, she began her career as a District Office Manager. After assisting and providing seamless support for the agencies, she later obtained her Property and Casualty license. Jacqueline has spent the last six years as a Customer Account Manager for a captive agency. She has developed an excellent reputation for maximizing sales, improving customer experience and driving operational improvements. Jacqueline is committed to providing excellence and building strong consumer relationships. Jacqueline, a graduate of Cardinal Stritch University, obtained a Bachelor’s degree in Business Management. She resides in Burlington, WI with her husband and three children.


Brad Durnell

Marketing Representative (OH, WV)


Brad rejoined Aegis General Insurance Agency in April of 2020. Having over 35 years in the insurance industry, he has owned his own agency, assisted in starting a non-standard auto insurance company and worked as a Senior Personal Lines Sales Manager for The Hartford. Brad has also spent time working in Marketing and Underwriting capacities for large carrier brokerages. His experience includes having previously worked for Aegis General, playing a vital role in building a retail distribution channel from scratch, in the Southwest. With Brad’s experience in building and developing strong and rewarding business relationships, he is looking forward to working with agency producers and CSRs to discover their needs and to outline the benefits of working with Aegis General Insurance Agency. Brad has a passion for community service with much of his time devoted to Meals-on-Wheels, Children’s Hospital, Central Ohio Animal Shelter and the Central Ohio Diabetes Association. Brad attended Bliss College where he majored in Business Administration and Accounting. Brad resides in Columbus, Ohio with his wife, Beth, who also works in the insurance industry.


Kristina Murphy

Agency Experience Team Leader


Kristina joined Aegis General Insurance Agency as a member of the Underwriting team in 2015. After expressing an interest in marketing, Kristina accepted her current position leading the Agency Experience Team in 2019. While in the Underwriting Department, Kristina created strong relationships with wholesale agencies, retail producers, and insureds through her strong product knowledge and welcoming phone presence.

Kristina attended Harrisburg Area Community College where she majored in Humanities, Languages and the Arts with a concentration on Communications. She worked in Hospitality Management for 8 years prior to joining Aegis. Currently, Kristina lives in Harrisburg, PA with her favorite older brother, two darling sons, and a little dog with big personality.


Jasmine Smith

Agency Experience Ambassador


Jasmine began her professional career in nursing, where she worked closely with autistic and mentally disabled children for six years. While in nursing, Jasmine earned various awards for her kindness, dedication, and for being an exceptional role model. In 2017, Jasmine shifted careers and joined Aegis General Insurance Agency as a Customer Service Representative. She thrived in the Customer Service and Underwriting departments building relationships with agents and policyholders alike. Her experience there helped prepare her to seamlessly move into the Marketing Department as a Marketing Support Representative in 2018. Jasmine brings a bright smile and plenty of charisma to the job, both of which come through when on the phone.

She currently resides in Harrisburg, PA where she volunteers as a cheerleading coach for the East Youth Panthers and for various Special Olympic activities throughout the school year.

Tyler Crise

Agency Experience Ambassador


From a young age Tyler has shown great interest and aptitude in the arts. Pursuing his passion, Tyler attended Lock Haven University where he earned a bachelor’s degree in Fine Arts with a concentration in graphic and online design. While attending, Tyler worked as a student employee in the Sloan Fine Arts Center, where his duties consisted of prepping art shows for visiting artists and printing his fellow students’ graphic design projects. During his time at ‘the Haven’, Tyler enhanced his knowledge of advanced techniques of art and design. Upon graduation in May 2018, Tyler accepted a summer internship with Aegis, assisting various departments.

At the conclusion of his internship, Tyler was offered a full-time position in the Marketing Department and is eager to create inspired designs for the Aegis General Insurance Agency marketing team.

Grow your book of business with Aegis General Insurance Agency.

We invite you to learn more about our insurance programs and becoming a producer with Aegis General Insurance Agency. We can help you expand your footprint in the market segments we serve. Contact us at (866) 662-5752 or complete the form on the top of this page.